Overcoming Incivility and Bullying for Graduate Nurses in their new Nursing Role: A Literature Review
Introduction and Background
The nursing profession epitomizes compassion and caring to the general public. While this is essentially the general feeling, bullying and incivility exist in almost all the areas that the practice of nursing is taking place. Bullying and incivility is a far-reaching problem with numerous impact on the nursing profession. These impacts range from jeopardizing the morale of the employees to putting patient safety at risk (Townsend, 2014). According to Townsend (2014), bullying is a “repeated, offensive, abusive, intimidating, or insulting behavior, abuse of power, or unfair sanctions that make recipients feel humiliated, vulnerable, or threatened, thus creating stress and undermining their self-confidence.” Bullying can also be looked at as horizontal hostility, hazing, lateral violence, and incivility at the workplace or relational aggression (Townsend, 2014). Bullying and incivility can take place among nurses themselves, MDs and the nurses and with other people at the workplace. Hutton and Gates (2014) define incivility as a behavior that is characterized by rudeness and disrespect and one that lacks respect for others. raduate nurses as it diminishes their confidence and as a result has the potential to interfere with the quality of patient care (Mammen, Hills, & Lam, 2018). ed by graduate nurses in their first year of work, all the sources of incivility contributed to poor mental health (Sandra et al., 2013). It has been shown that new graduate nurses are going through various forms of workplace incivility that is from many sources found in their work environments and these have damaging effects to their well-being (Sandra et al., 2013).