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Navarro, the employee of Wal-Mart

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The analysis of the concepts outlined in this chapter reveals that Navarro, the employee of Wal-Mart failed to handle the scenario responsibly. His actions towards Mr. Cockrell did not have a foundation on evidence. On the contrary, he acted merely out of baseless suspicion. For instance, neither he nor the rest of the employees in the store saw Mr. Cockrell commit the crime of shoplifting. Even if Navarro had some suspicions towards the alleged shoplifter, he could have handled the situation in a largely reasonable manner (Cheeseman et al 2005). Some of the actions he could have executed include asking the alleged shoplifter regarding verification documents among other things. Opting to search the employee constitutes an unreasonable action since Mr. Cockrell had explained that he had undergone a medical procedure. As opposed to believing the customer, he proceeded to perform an invasive search, which triggered mental anguish on the part of the alleged shoplifter

Wal-Mart’s denial of liability was not ethical. The denial, in this case, exhibits that the company supported the unreasonable behavior highlighted by the employee. Therefore, this denial constitutes a clear exemplification of an unethical business practice. As opposed to following this course of action, the company should have extended its apologies to the customer and his family for the mental anguish wrought by the irresponsible actions of its employees. In this context, the penalty should have served as the token for the apology. In this manner, the company should have elevated itself as the classic example of a socially responsible citizen. The actions of the company highlight the huge extent to which the corporate social responsibility actions and behavior of the company have strayed away from their original purpose of being an ethically responsible citizen.

Question 2

The analysis of the trends as well as the concepts outlined in this chapter reveals that the companies engaging in the export of production methods and facilities to foreign locations with fewer safeguards for employees and the environment are unethical. The exporting of production to these locations holds a wide array of key ethical implications. Chief among these implications is the notion that these companies enhance the degree of manual work requirements to the import nations. In this context, the workers face the challenge of working for unbearably long periods to finish their tasks (Cheeseman et al 2005). The absence of measures for protecting the rights of the employees implies limited options for the workers. At the same time, the American companies gain the large majority of the benefits involved in establishing and maintaining factories in these foreign countries since they increase the levels of unskilled labor. One of the most significant benefits the companies gain from this transaction is the massive savings on the costs of labor, which lowers the production costs significantly (Twomey et al., 2016).