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Assignment: IT governance, IT Service Support and IT Service Delivery

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Assignment: IT governance, IT Service Support and IT Service Delivery

Benefits of information technology governance

From the readings of chapter four, it is clear that information technology governance has various benefits. Firstly, there is the obvious reason that information technology is a relatively cheaper initiative, at least compared with other related projects. It is easy to implement, and drastically reduces the number of personnel………

Differences between IT service support and IT Service delivery

As defined by Information Technology Infrastructure Library, there exists a difference between IT service support and IT service delivery, owing to the nature of activities involved in each. IT service delivery is a framework structure to smoothen, facilitate and support the rendering of IT related services in the long run while IT service support refers to a rather short term developments in the IT sector geared towards giving support to service delivery. IT service support thus compliments IT………….